Privacy Policy
SOUNDS UNLIMITED, INC. (“SOUNDS.COM”)
Last Updated January 17, 2018

1.General
We recognize that the careful handling of your personal information is important to you. The protection of personal data is just as important to Sounds.com. Therefore Sounds.com commits itself to act in accordance with the following statement. With this statement you consent to the collection, processing and use of your personal data by Sounds.com for the following purposes.
Personal data is defined as all information which allows conclusions about your personal or substantive relationships. These are specially protected by the German Federal Data Protection Act and by the German Teleservices Data Protection Act.
Data transmitted anonymously or using a pseudonym cannot be considered as personal data.
2.Responsible Party
Responsible party in terms of German privacy laws is:
NATIVE INSTRUMENTS GmbH
Schlesische Str. 29-30
10997 Berlin
Germany
Telephone: +49.30.61 10 35-0
Management Board: Daniel Haver, Mate Galic
Amtsgericht Charlottenburg
HRB 72458
USt-IdNr. (VAT number) DE 20 374 7747
Responsible Data Protection Officer:
Kai-Hendrik Weutzing
3.Use of the Data
As soon as you buy something in our shop, register a product via our provided registration software or via the web site or have yourself registered for one of our services, we need your email address, possibly your name and other personal information (i.e. postal address, telephone number, credit card information, sex, date of birth). Sounds.com uses this data to customize your visit to our web site and to continuously improve it.
We also use your information to communicate about orders, products, services and marketing offers with you and for updating our data sets and to maintain and update your customer accounts at Sounds.com, to display content such as your registered products, or to display relevant updates to you, as well as recommending other products which might be interesting to you. Beyond that we use your information to improve our platform, to prevent or uncover abuse, particularly fraud or to allow third parties to exercise technical, logistic or other services on our behalf.
4.Procedure
We act according to the principle of data parsimony and data avoidance, i.e. we collect and use only the most necessary data for processing your order or product registration and for the communication with you.
You can visit our web site without leaving personal data: When surfing without logging in we do not collect any personal data but merely place a cookie. By default information such as your IP address, time and duration of your visit, operating system, browser and visited sites are captured.
If you register as a customer we collect your data via the registration form you fill in, among others your name, your address including email, the details of your desired method of payment, your credit card number if this applies, and the details regarding your order. Different cookies will be created in this case as well.
We store your order data within the ordering history and send the order data to you via email. The terms and conditions can be foundhere.
When registering a product via the Sounds.com registration software or the web site, data about the registered product, your hardware and the used serial number is stored. On initial registration your email address and your postal address and your preferred language are stored as well.
Furthermore, the data you voluntarily enter on initial registration in the Sounds.com registration software’s online profile is stored.
We also sporadically send out surveys on specific questions regarding Sounds.com and its products. If you take part in these campaigns, your email address and your answers will be stored.
Finally, we need information on your person, at least your email address in the following cases:
  • if you register for the delivery of a newsletter or comparable promotional material.
  • if you use our support services. In this case the data you enter into the form about your hardware and software is stored and used for follow-up, i.e. if use support a further time.
  • if you participate in one of our competitions or other marketing campaigns.
  • if you get in touch with us for other reasons.
5.Cookies
Cookies are alphanumerical identifiers, small text files we transmit to the hard disk of your computer via your web browser or other programs. They enable Sounds.com's systems to recognize your browser and offer you different services. No security relevant or personal data will be stored. Furthermore, cookies cannot transmit viruses, spy on data on your computer or send emails without your notice. Also, every web server can only read cookies it has set itself.
Using our web site without cookies being set is possible under certain conditions; a purchase in the shop unfortunately does not work without the possibility of setting cookies.
Most browsers are set by default to accept cookies automatically, but you can disable cookies from being stored or configure your browser in a way that it notifies you before storing cookies. As you can only make full use of our most interesting features with cookies being enabled, we recommend leaving the cookie function on.
Furthermore we recommend completely deleting your web browser history, cache, and cookies after using a computer you share with other users if this machine is configured in a way that it accepts cookies so that no data remain recognizable for the next user. This particularly applies to computers in public spaces, such as internet cafés or libraries.
6.Disclosure of Personal Data
The careful handling of your personal information is important to us. It is in by no way our business to sell this information. We hand over information that we receive to third parties solely for the purposes described in the following:
  • In some cases Sounds.com is required by law to disclose information to third parties. In particular when a crime or abuse is suspected, Sounds.com is obliged to disclose information to law enforcement authorities. This includes exchanging information with companies that investigate credit card abuse. No personal data is passed if companies want to use them commercially.
  • We assign other service providers, partner companies and individuals to perform functions on our behalf. Examples include payment processing (credit card, direct debit), analysis of our databases, handling newsletters and other promotional activities as well as analysis and documentation of our site visits.
    These service providers have access to personal information needed to perform their tasks. However, they may not use them for any other purposes. They are also obliged to treat the information in accordance with this privacy policy and the German data protection laws. For this reason, we try to assign service providers who are bound to the German data protection regulations, or at least to the European data protection rules.
    As part of a credit card and credit assessment your name and your address are passed to such a company, whereas your rights are respected in strict accordance with statutory provisions.
  • As we continuously develop our business, it may occur that we sell or buy individual subsidiaries, business units or parts of them. In such transactions, customer information is usually transferred together with the transferred part of the company. Your data are further subject to the previously existing privacy statement. The only exception is the case that you explicitly agree to other provisions. In the unlikely event that all or substantial parts of Sounds.com are sold, personal information will be passed on to the buyer.
  • In all other cases, we will inform you when personal information should be disclosed to third parties, and give you the opportunity to give your consent.
6.1Google Analytics
In the context of disclosure of personal data, we would like to point out Google Analytics, a web analytics service provided by Google, Inc., which uses cookies to help analyze how the website is used. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States of America. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for Sounds.com and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. Additionally, a so-called User-ID will be used on this website. This ID is not assigned to a particular device, but to you personally. The User-ID enables the analysis of your behavior across devices (smartphone, tablet, notebook). The allocation of the User-ID to a user ensues once we have unequivocally identified you as a user. This happens generally when you are using your user account. As soon as you have logged-in for the first time, a User-ID is allocated to you accordingly. It contains a unique, persistent, and non-personally identifiable string for a signed user. Once you log into our website the User-ID is sent to Google Analytics. As far as Google is concerned, the User-ID functions as your pseudonym. Google connects your online behavior and the User-ID to a profile. Google only receives the User-ID, not the information contained in the above-mentioned profile or other personal data of yours. A summarized version of the profile thus created is accessible to us. We do not attach any other of your personally identifiable data to the profile connected to a User-ID.
If you do not want your activity on this website to be tracked, please opt out using this link:
6.2Interest-based Advertising
Within the scope of its marketing operations Sounds.com uses Google’s program for “interest-based advertising”, so-called remarketing. In the process of this program a special browser cookie is stored on the user’s computer. It is used or serving the user special ads by Sounds.com, Google or third-party services when visiting other websites.
Users can opt out of Google's use of these cookies by visiting the Opt out site of Google ads and the Opt out site of DoubleClick. Alternatively users can opt out third party services using these cookies through by visiting Deaktivierungsseite der Netzwerkwerbeinitiative the Opt out page of the Network Advertising Initiative.
6.3Facebook
Sounds.com's website uses plug-ins of the social network Facebook (www.facebook.com). The plug-ins are marked with a company logo of Facebook or the additional"Facebook Social Plug-in". When you access a website from us, which containssuch a plug-in, a direct connection to servers through the browser of Facebook is set up. By integrating of the plug-in, Facebook receives the information that you have visited our website. As long as you are logged in to Facebook, Facebook can assign the visit to the site to your Facebook account. The plug-in transmits any actions you perform via the plug-in, e.g. pressing the “Like”-Button, directly on to Facebook, and these data will be stored there.
For the purpose and scope of data collection and further processing and use of data by Facebook, and your rights and settings taken to protect your privacy, please see the respective privacy notices from Facebook.
To prevent such a collection of data through Facebook, you must log out on Facebook before visiting our website.
6.4Zendesk
For processing submitted requests, especially within our customer service, we make use of the ticket system from Zendesk. The respective services are offered by the company Zendesk Inc., 1019 Market St., San Francisco, CA 94103, USA.
Further information can be found in Zendesk’s privacy policy: https://www.zendesk.com/company/privacy/
6.5Heap Analytics
This website uses Heap Analytics, a web analysis service provided by Heap Inc. 460 Bryant St., Suite 300, San Francisco, CA 94107, USA (Heap). Heap Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Heap server in the USA and stored there. However, if the IP anonymization is enabled on this website, your IP address will be previously shortened by Heap within Member States of the European Union or in other countries party to the European Economic Area Agreement. Only in exceptional cases the full IP address is transferred to a Heap server in the USA and shortened there. On behalf of our customer service, Heap will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing our customer service with other services relating to website and internet use. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org/ and/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org.
6.6Usabilla
This website uses Usabilla, a range of website services for user engagement, user surveys, and gathering of user feedback provided by Usabilla, Inc. This service uses cookies to identify a visitor's browser and track website usage while on this website. The cookies do not collect personal information about you. For more information on how Usabilia uses your data, please go to: http://www.usabilla.com
7.Data Protection
We have developed organizational and technical measures to reliably protect the data received from you. Our employees are intensively informed and trained and commit themselves to the data confidentiality. This ensures that your data are kept confidential. We can particularly ensure that your data is protected because we provide our customer service through our own staff and not by third parties. Thereby controls and effective training are possible.
To protect your personal data during transmission to our servers, we use Secure Sockets Layer (SSL) software. This encrypts all information you transmit to us.
When confirming an order, we reveal only the last five digits of your credit card number. Of course, we transmit the entire credit card number to the appropriate companies while processing the order.
Furthermore, we maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal information. Part of these security measures is that we occasionally may ask you to provide proof of your identity before we disclose personal information.
We would like to point out that it is important to protect yourself against unauthorized access to your password and your computer. If you share your computer with others (notably for computers in public areas such as internet cafés and libraries), you should make sure to delete your web browser history, cache, and cookies after each session.
Despite these actions, there is no 100% guarantee against unauthorized third parties gaining access to your data. Consequently, we have to point out that every transmission of data over the Internet is at your own risk.
8.Third Party Websites
In order to provide you with comprehensive information, our website contains external links to third-party websites. To the extent that these are not clearly identifiable as such, we shall point out to you that the relevant link refers to an external website. Sounds.com has no influence on the content and design of such third-party websites. Consequently, the guarantees given under this privacy statement do naturally not apply for such other websites.
9.Newsletter
You receive a newsletter by Sounds.com if you:
  • have subscribed to a newsletter on our website
  • have registered a product of Sounds.com
  • have downloaded a demo version
Within this Sounds.com distinguishes between different product categories, i.e. if you have registered a product out of the DJ division and one out of the producer division, it could be that you receive newsletters on topics of the one as well as the other division.
Regardless of this Sounds.com conducts survey on specific topics. Registered users of our software are asked by email to participate in such surveys.
You can unsubscribe form receiving both newsletters and invitations to a survey with the link provided in each message you receive.
10.Information about Saved Data
You have the possibility to be furnished any time at no charge with information on the data stored about you and on their use. Please describe your wishes or other questions on privacy via email (mailto:privacy@sounds.com).
We will do our best to help you with your concerns.
Any consent given to the processing of data may be revoked at any time and without stating any reasons (in accordance with the German Teleservices Act - TMG).