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Privacy Policy
SOUNDS UNLIMITED, INC. (“SOUNDS.COM”)
Last Updated: 29 May 2018
The following advice on data protection applies when you visit our website https://sounds.com/ and make use of our services.
We are aware that you take the protection of your personal data very seriously, and the protection of your personal data is equally important to us at Sounds.com. For this reason, we strictly comply with statutory provisions when collecting, processing and using your data. We apply technical and organizational measures to ensure the protection of the personal data we receive from you. This includes training our employees in their obligation to comply with data privacy guidelines (customer services are exclusively implemented by Sounds.com employees), as well as procedural and digital security measures related to the processing of your data.
In the following section we will provide information about the methods, purpose and scope of the data processing which takes place when you visit our website.
We continuously strive to help you with any questions you may have regarding data processing issues relevant to our services. If you have any questions, please contact the department responsible for data processing:
NATIVE INSTRUMENTS GmbH
Schlesische Str. 29-30
10997 Berlin
Germany


1.Personal Data
The following information relates to the processing of your personal data. Personal data refers to all data which refers to you personally, i.e., name, address, email address, payment information or your activities as a user.
2.Data Capture Every Time You Access the Website
2.1Usage Data
Every time you access the website, even if it is only to look for information and you do not log in or register a customer or otherwise deliberately transfer information (for example by signing up for a newsletter), we will capture the following data, transmitted by your browser, which allow you to visit the website (usage data):
  • IP address
  • Date and time of the request
  • Duration of the visit to the website
  • Time zone difference to Greenwich Mean Time (GMT)
  • Contents of request (actual page)
  • Access status/HTTP-status code
  • Respectively transmitted data quantities
  • Which website the request is coming from
  • Browser, browser language, browser software version
  • Operating system
For IT security reasons, we will save your IP address in our IT system log files for 7 days following your website visit in order to recognize and prevent (Distributed) Denial of Service attacks. After the 7 days have passed your IP address will be anonymized by removing the last 8 bits.
If your IP address is saved in unabbreviated format, we will only aggregate it with any of the usage data mentioned above if we have a legitimate interest.
2.2Cookies
When using our website as well as our online services, cookies are saved on the device you use to access the page. They enable the Sounds.com systems to recognize your browser and to provide services which are of interest to you personally.
Cookies are small text files (alphanumeric identification symbols) which are stored on users’ end devices when they visit a website. When the same website is visited again, the information which was saved will then be sent back to the participating server. We use first-party cookies and third-party cookies, which can be designed as session cookies or temporary cookies.
Session cookies are automatically deleted from your hard drive after your browser session. These cookies store a so-called session ID, which is assigned various requests from your browser during a shared session. This type of cookie is used in relation to user and license data. Its use is technically required in order to be able to connect your user account with your actions over separate visits.
Third-party cookies are only set by servers if they are not identical with our servers, i.e. if they come from other websites you have visited. In contrast, first-party cookies on browsers are not accessible across domains. Third-party cookies are used when using our website and our online services by some third-party companies (for further details about some selected providers used by us, see below under c)). By using these third-party cookies, also known as “tracking cookies”, a user’s visits to various websites can be assigned to the specific visitor. This allows us to draw conclusions about the visitor’s interests and to accordingly customize websites.
You also have the option of configuring your browser so that specific types of cookies are not allowed or deleted. You can also visit our website if your browser settings block the placing of cookies or if you do not agree with having cookies placed on your hard drive. We would like to inform you, however, that if you do so, you may not be able to fully use all features on our website.
2.3Third-Party Providers
2.3.1Google Analytics
As a part of our internet presence we use Google Analytics, which is a web analysis tool provided by Google Inc. Google Analytics uses cookies to analyze how our website is used. The information generated by the cookie about your use of this website, including the abbreviated IP address, is transferred to and stored on a Google server, in some cases located in the USA. The evaluation by Google is exclusively carried out in an anonymous process in which the code expansion provided by Google "anonymizeIp" deletes the last 8 bits of your IP address, therefore anonymizing it for subsequent data processing.
If you have registered a user account with us, we will additionally use a so-called "User ID" for this service. This is a unique, permanent and personalized symbol sequence we assign to you when you first log in to your user account. When you visit the website and are logged in to your user account, the website activities are assigned to your permanent user ID. This ID is not assigned to a specific end device (smartphone, laptop, etc.), but to you personally. In conjunction with Google Universal Analytics, this User ID is transmitted to Google, where it is used by us at Google as a pseudonym for you as a user. The data accumulated by Google are therefore anonymized for Google, as the service does not have the option to create a link to your user account and therefore to your personal data.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us as website operators, and providing other services related to website activity and internet usage. Where applicable, Google will transmit this information to third parties if this is prescribed by law, or as long as these third parties process these data on behalf of Google.
If, however, you still wish to prevent the use of Google Analytics, you can install the browser add-on to deactivate Google Analytics. You can find it at: https://tools.google.com/dlpage/gaoptout
As mentioned above, you can prevent the storage of cookies by adjusting your browser software settings accordingly. We would like to inform you, however, that if you do this you may not be able to fully use all the functions on this website.
For more information regarding data usage via Google: www.google.de/policies/privacy/partners/
2.3.2Heap Analytics
This website uses Heap Analytics, a web analysis service provided by Heap Inc., 460 Bryant St., Suite 300, San Francisco, CA 94107, USA (“Heap”). Heap uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Heap server in the USA and stored there. However, if the IP anonymization is enabled on this website, your IP address will be previously shortened by Heap within Member States of the European Union or in other countries party to the European Economic Area Agreement. Only in exceptional cases the full IP address is transferred to a Heap server in the USA and shortened there. On behalf of our customer service, Heap will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing our customer service with other services relating to website and internet use.
2.3.3Zendesk
In order to process submitted requests, especially those directed to our customer service team (“Customer Support”), we use the helpdesk system Zendesk. The according functions are supplied by Zendesk, Inc., 989 Market Street #300, San Francisco, CA 94102, USA, who have concluded an order data processing agreement.
As part of customer support, the following data are saved in Zendesk to enable order processing: Name, email address, telephone number, postal code, city and country. In case of questions regarding the implementation of hardware repairs, complete customer postal addresses are saved in individual cases if this is necessary to process the repairs.
You can find more information in the Zendesk privacy policy: https://www.zendesk.de/company/customers-partners/privacy-policy/
2.4Retargeting
Retargeting is a variant of online targeting in which users of an online service are marked by suppliers via the retargeting function. This function serves to present visitors to a website with interest-based advertisements as part of the advertising networks. In order to do this, your browser stores cookies which make it possible to recognize you as a visitor when you access websites which belong to the corresponding supplier’s advertising network. These pages display advertisements for products based on your previous internet activity, including products in which you have shown an interest on other websites which use the corresponding provider’s remarketing function.
On our website we mainly use retargeting services from the following suppliers:
2.4.1Facebook
Sounds.com uses plug-ins of the social network Facebook (www.facebook.com). The plug-ins are marked with a company logo of Facebook or the additional "Facebook Social Plug-in". When you access website from us, which contains such a plug-in, a connection to servers through the browser of Facebook is set up. By integrating of the plug-in, Facebook receives the information that you have visited our website. As long as you long as you are logged in to Facebook, Facebook can assign the visit to the site to your Facebook account. The plug-in transmits any actions you perform via the plug-in, e.g. pressing the “Like”-Button, directly on to Facebook, and these data will be stored there.
For the purpose and scope of data collection and further processing and use of data by Facebook, and your rights and settings taken to protect your privacy, please see the respective privacy notices from Facebook.
To prevent such a collection of data through Facebook, you must log out on Facebook before visiting our website.
If you don’t wish to use Facebook’s retargeting function, then you can generally deactivate it via your Facebook account https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
2.4.2Google Remarketing
According to the company’s own information, Google does not capture any personal data during this process. If you don’t wish to use Google’s retargeting function, then you can generally deactivate it by selecting the according settings under https://adssettings.google.com/
Alternatively, you can deactivate the use of cookies for interest-based advertising by following the instructions of the Opt out page of the Network Advertising Initiative at http://optout.networkadvertising.org/#!/
2.5Links to Third-Party Providers
Links to third-party providers and our internet presence on Facebook, Twitter, and Instagram are embedded in our website. You can activate the redirection by clicking on the relevant symbol (for example the Facebook button) on the lower part of our website. Sounds.com is not responsible for data processing carried out by third-party providers. Please learn more about data processing by reading the relevant company’s privacy notices.
3.Additional Data Processing with Newsletter Subscriptions and Participation in Survey Campaigns, Questionnaires and Competitions
3.1Newsletter Subscription
If you wish to receive regular information and news about our services, products and campaigns, you have the option of subscribing to our newsletter on our website by entering your email.
If you have created an account at Sounds.com, you will also receive a newsletter. Of course, you may withdraw your consent at any time. With the help of this newsletter we will ensure as part of our direct marketing that you will be able to stay up to date with updates, offers and new developments.
The only obligatory information for subscribing and receiving our newsletter is your email address as a technical requirement.
You can withdraw your consent to receiving the newsletter at any time. In order to do so you can use the link, which is available in every email.
3.2Survey Campaigns and Questionnaires
If you have created an account at Sounds.com, you may receive an email inviting you to participate in a survey. Of course, you may withdraw your consent at any time. With the help of this survey, we would like your feedback in order to continuously improve our products for you.
3.3Competitions
At irregular intervals we will invite you to take part in competitions on our website or via newsletter. If you participate, you will be asked to enter your name, surname, email address and country of residence. This information is necessary to allow effective participation in the competition, and is deleted after the competition ends.
4.Contact and Support Service
4.1Email
If you contact us via email, we will use your email address and name in order to process your query and contact you if necessary.
4.2Support Service
If you use our support service via the helpdesk (only possible for registered users), we will use your email address and name in order to process your query. Additionally, data which you have provided in the entry form regarding your hardware or software are saved and used for resubmission (i.e. if you use further support at a later date) in order to be able to offer you the best possible support in the long term.
5.Additional Data Processing when Setting Up a User Account
In order to be able to see your order data for current and previous orders, as well as the order status of your purchase at any time, you have the option to register a user account on our website.
The obligatory data we require are your name, email address and your personal password. All other data are voluntary and marked accordingly.
If you would like to use your user account for product purchases, we require your address and payment information for processing contracts. Obligatory data are marked accordingly. All other data are voluntary.
The personal data submitted relating to this – those which are necessary to fulfil the contract, as well as those which are voluntary – are saved with the option to change or correct them. You can change these data in your customer account in the customer area at any time.
In order to prevent unauthorized access to your personal data by third parties, in particular your financial data, we secure it according to current technology standards.
6.Credit Check and Credit Card Check
For each order which takes place on account or via a credit card, we can check your credit via a credit agency.
7.Sharing Your Personal Information
Sounds.com might be legally obliged to pass on information to third parties. If there is suspicion of a criminal offence, Sounds.com is obliged to pass the data to law enforcement authorities upon request. This includes the exchange of data with companies which handle credit card fraud. In this regard, there is no sharing of your personal data if the company wishes to use these for commercial use.
Apart from this, we will only use the personal data you entrust us with for providing our services to you or subscribing you to our mailing lists.
For processing newsletter subscriptions, we will pass the email address on to the relevant service provider. This service provider is bound to our instructions as part of an order processing relationship and will not pass your data on to third parties.
8.Right to Information, Deletion and Revocation
8.1Right to Information
At all times, you reserve the right to demand information about any of your data which have been stored, as well as its origin, recipients or categories of recipients who have received this data and the purpose of this storage.
8.2Correction
You retain the right to demand the correction of incorrect personal data. Additionally, considering the purpose of the processing, you retain the right to demand the completion of incomplete personal data.
8.3Deletion
After ending the respective usage relationship, your personal data are deleted after the statutory tax and trade retention periods, as long as you haven’t expressly – within the framework of your customer account – agreed to the further use of your data.
As long as this does not infringe on statutory retention periods, and as long as your data is no longer required for order processing, you can demand the deletion of your data in compliance with the conditions contained in Art. 17 GDPR.
8.4Right to Limitations on Processing
You have the right to demand limitations on the processing of your personal data if the conditions according to Art. 18 GDPR are fully met.
8.5Right to Data Portability
You have the right to receive the personal data concerning you, which you provided to us, in a structured, commonly used, machine-readable format, as well as the data of other responsible persons without hindrance by Sounds.com, as long as the requirements of Art. 20 GDPR are fully met.
8.6Right of Objection
In accordance with Art. 21 GDPR, you have the right of appeal due to reasons which result from a special situation, against the processing of the personal data concerning your person, which arise due to Art. 6 Abs. 1 e) or f) GDPR.
8.7Revocation
If you have given approval for the use of your data, you can revoke it without form at any time, effective for the future, which may result in you no longer being able to use our services in their entirety.
8.8Right of Appeal
Irrespective of other administrative or legal recourse, you retain the right of appeal to a regulatory authority, in particular in the member state where you are residing, your place of work, or the location of the alleged infringement, if you believe that our processing of your personal data is in violation of data protection laws.
8.9Contact Information
For revocation as well as requests for information or deletion, please contact:
Data Protection Officer: Kai-Hendrik Weutzing